3jl5 Privacy Policy

1 Who We Are

3jl5 is an online casino and sports betting platform operating at 3jl5.net, serving Filipino players across the Philippines. For the purposes of the Philippine Data Privacy Act of 2012, 3jl5 acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes in connection with the operation of the platform.

If you have any questions about this Privacy Policy or wish to exercise your data subject rights, you may contact us at: [email protected]. We aim to respond to all privacy-related enquiries within five (5) business days.

2 Personal Data We Collect

3jl5 collects personal data through several channels, including account registration, identity verification, gameplay activity, financial transactions, and your interactions with our customer support team. The categories of personal data we collect are described in the table below.

We do not collect sensitive personal information (as defined under the Philippine DPA) unless strictly required for identity verification or legal compliance purposes, and only with your explicit consent where required.

3 How We Use Your Personal Data

3jl5 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 3jl5 player account, including processing your registration, verifying your identity, and managing your account settings.
• Transaction Processing: To process deposits, withdrawals, and any other financial transactions you initiate through the platform, including verification of payment method ownership.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR reporting requirements, and the Data Privacy Act of 2012.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the platform and its users.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling, enforce self-exclusion and account restriction requests, and provide responsible gaming tools and interventions.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the functionality, performance, and user experience of the 3jl5 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about 3jl5 games and features, where you have consented to receive such communications. You may opt out at any time.

4 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 3jl5 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management and transaction processing.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing conditions, and tax reporting obligations.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to marketing communications and the collection of sensitive personal information.

5 Data Sharing & Disclosure

3jl5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions.
• Game Providers: Licensed game studios and software providers whose games are available on the 3jl5 platform, where necessary to operate those games and resolve disputes.
• Identity Verification Services: Third-party KYC and identity verification providers engaged to assist with age verification and document authentication.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required in connection with the investigation or prosecution of criminal activity, including money laundering and fraud.
• Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by 3jl5, subject to strict confidentiality obligations.

All third parties with whom 3jl5 shares personal data are required to handle that data in accordance with applicable Philippine data privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

6 Cookies & Tracking Technologies

3jl5 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the site.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting your ability to use the platform.
• Functional Cookies: Remember your preferences such as language settings, display options, and game history to provide a more personalized experience.
• Analytics Cookies: Help us understand how players interact with the 3jl5 platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized where possible.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 3jl5 platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate securely.

7 Data Retention

3jl5 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and PAGCOR record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Support Communications: Retained for three (3) years from the date of the last communication, for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 3jl5's data disposal procedures.

8 Data Security

3jl5 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 3jl5 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized 3jl5 personnel can access personal data, and only to the extent necessary for their specific role.
• Regular security audits, vulnerability assessments, and penetration testing of the 3jl5 platform and infrastructure.
• Multi-factor authentication options for player accounts to prevent unauthorized access.
• Real-time fraud detection and monitoring systems that flag suspicious account activity for investigation.
• Secure data backup and disaster recovery procedures to ensure data availability and integrity.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 3jl5 will notify the National Privacy Commission (NPC) and affected players in accordance with the timeframes and procedures prescribed by the Philippine Data Privacy Act and its Implementing Rules.

9 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 3jl5:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data 3jl5 holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact us at [email protected]. We will respond to all data subject requests within fifteen (15) days of receipt, as required by Philippine law. We may need to verify your identity before processing your request.

10 Children's Privacy

The 3jl5 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. 3jl5 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 3jl5 platform, please contact us immediately at [email protected].

Age verification is a mandatory step in the 3jl5 registration and KYC process. We take our obligations in this area seriously and employ multiple verification methods to prevent underage access to the platform.

11 International Data Transfers

In certain circumstances, your personal data may be transferred to, stored in, or processed by systems located outside the Philippines — for example, where 3jl5 engages game providers or technology partners whose infrastructure is hosted in other countries.

Where such transfers occur, 3jl5 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include contractual clauses, data processing agreements, and assessments of the data protection laws of the recipient country.

3jl5 will not transfer your personal data to a country or territory that does not provide an adequate level of data protection without first implementing appropriate protective measures and, where required, obtaining your consent.

12 Changes to This Privacy Policy

3jl5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Policy, 3jl5 will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Your continued use of the 3jl5 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the platform and may request account closure by contacting our support team.

13 Contact Us & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way 3jl5 handles your personal data, please contact our Data Privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 through the 3jl5 platform
• Response Time: We aim to respond to all privacy enquiries within five (5) business days

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about how to contact the NPC and file a complaint is available on the NPC's official website.

For questions about responsible gaming or to access our self-exclusion tools, please visit our Responsible Gaming page or our FAQ section.